There are a few measures you can take to establish if the casino brand you are consideration depositing at is trustworthy or not. For example, a google search to review the site, will give you a good feeling for what the casino site offers in terms of appropriate safety measure to protect their players.
Forums are also a great way to pick up any positive and negative sentiment from actual player experiences. What’s important to remember though, when looking at forums there is always going to be a player that has had a bad experience. Either because they had a bad run of luck or didn’t adhere to the casino terms and conditions. However, at the very least, there should be a balance between positive and negative reviews. Another safety signal is when the casino group actively looks to try and resolve issues in a public manner on the forums. This engaging 2 way communication is a sure sign that the company isn’t hiding behind closed doors. They are willing to listen to concerns or issues and do their best to resolve them. Once again, this isn’t always going to come out in the players favor. Keep this in mind.
Open lines of communication are an excellent safety cue and if the casino allows multiple channels of communication, that’s a great sign. Things like, real person live chat, call center, Skype, instant messaging and even activity in the Social networks, are safety cues you should be looking for.
Keep an eye out for these important Trust cues
We have already covered a lot around safety cues but there is an additional layer of safety in the form of Trust cues. Any casino website should have the following trust cues, which can easily be found doing a quick scan over the page. Actually, it’s usually on the footer where most of these trust cues are found. And to make your life even easier, here are the logos that you should expect to see:
In case you were wondering why the licenses are not issued by the Australian gambling authorities, it’s because they don’t issue certified gambling licenses. This was stated in the Interactive Gambling Act, from 2001. It was stated that Australian Gambling Providers like Aristocrat where prohibited from doing business within their own country. HOWEVER that does not stop the Australian gambling public from registering and playing for real money at other providers located offshore.
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But that’s not to say that licenses issues by the Malta Lotteries and Gaming commission are any less respectable.
Malta Gaming Commission – located on the island of Malta and established in 2001. This authority regulates gambling operations and oversees proper governance of all forms of gambling.
eCogra – stands for eCommerce and Online Gaming Regulation and Assurance. They are a non-profit organisation which audits operators to ensure that they operate under their distinct “code of conduct”. IF their high standard of compliance are not met then they will not reissue the certificate. Therefore make sure the certificate that you are viewing is the most recent one.
Microgaming – Although this isn’t the strongest trust cue, it’s a good one nonetheless. The reason is Microgaming do not want to associate their class leading casino games with scrupulous operators. Therefore if the proposed brand you are choosing to gamble with runs their software, you are in reasonably safe hands.
Licensed online casinos that we promote
Because we want our players to have the best experience it’s in our interest to only promote online casinos that have a solid safe reputation online. The following licensed online casinos tick all the above boxes.
Things to avoid
- Be cautious of player reviews as these are often scripted or crafted by the casino management. Photos with players who have received prizes would be considered more acceptable in our opinion.
- Casinos that only offer a restricted amount of deposit options. Rather look for casinos that offer the most popular especially the big brands like, Visa and Mastercard.
- Terms and conditions that are difficult to understand or that appear to be too in favour of the house.
- Restricted communication channels. For example, only being able to email or live chat. Especially if the live chat feature is automated.
- License logos that are not clickable. Clicking on a license should open up a certified license for that operator on the licensees site.