The Star Casino will incorporate facial recognition technology as part of an ongoing $10 million security upgrade, after a croupier was caught stealing a $5000 chip while on duty.
CCTV footage obtained by The Daily Telegraph, shows how the staffer snatched one of the chips and slipped it into his sock. As a result, facial recognition cameras that will soon be deployed in high risk areas across the casino floor, and the technology will assist with matching people’s faces against previous offenders held on the casino’s database.
In addition, the prominent Vegas-styled casino will also get new door alarms, infra-red night vision cameras, motion sensors, and ID scanners, among other things.
Enhanced customer service
Surveillance chief at The Star, Catherine Clark, said they also plan to use the advanced technology to enhance visitor experience. The casino will be able to recognize frequent customers and give them an extra personal welcome, like “telling them their favourite drink is waiting at the bar.”
Ms Clark further assured that security and surveillance are a 24-hour, seven-day-a-week operation, with 150 people manning the teams on busy weekends. There has been no comment on how the casino intends to deal with the stealing croupier.
Star casino is the second largest casino after Crown Casino in Melbourne, and is owned by The Star Entertainment Group. It has partnered with Hong Kong-based multi-faceted investors Chow Tai Fook and Far East Consortium, to invest more than A$500 million into the expansion of the existing complex and the addition of a new hotel and residences tower that will include new resort amenities, enhanced food and beverage options, and a neighborhood center, among other facilities.